Privacy Policy

1. Introduction

Coach Nomi ("we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our AI-powered coaching platform.

2. Information We Collect

We collect personal and usage information to deliver the service effectively:

• Account information such as name, email address, and password
• Profile details including goals, preferences, and self-reported metrics
• Wellness tracking data like workouts, nutrition, sleep, and mood check-ins
• Chat transcripts and feedback shared inside the platform
• Device and diagnostic data that help us improve performance and stability

3. How We Use Your Information

• Personalize coaching plans, nutritional guidance, and weekly recommendations
• Deliver chat responses and accountability nudges from your selected coach
• Operate, maintain, and secure the platform and supporting infrastructure
• Analyze aggregated trends to improve training programs and product experience
• Communicate important updates, policy notices, and service-related messages

4. How We Share Information

We do not sell your personal information. We may share limited data with:

• Trusted service providers that support hosting, analytics, payments, and communications
• Professional advisors (legal, compliance, accounting) under confidentiality obligations
• Authorities when required to comply with applicable law or respond to legal requests

5. Data Security and Retention

We implement technical and organizational safeguards to protect your information.

• Encryption in transit and at rest for sensitive records
• Role-based access controls and audit logging
• Regular security reviews and vendor due diligence
• Retention aligned with legal, contractual, and operational requirements

6. Your Rights and Choices

• Update account information directly within your profile settings
• Request data export or deletion by contacting support
• Adjust notification, marketing, and cookie preferences at any time
• Appeal automated decisions or opt out where jurisdiction allows

7. International Data Transfers

Coach Nomi may process data on servers located in different regions. We rely on appropriate safeguards to protect personal information across borders.

8. Updates and Contact

We may update this Privacy Policy to reflect product or regulatory changes. We will post revisions with a new effective date and notify you of material updates. For questions or requests, contact privacy support through the in-app help desk or at support@fitgen.nl.